SHIPPING POLICY

The definitions used in the Terms and Conditions apply accordingly to this Shipping Policy.

1. Entity fulfilling Orders. The Seller is One Tribe Ltd., registered in England and Wales under company number 12082414, registered office address: 37 King Henry Avenue, Wallingford, England, OX10 0FN.

2. Logistics partner (UK). The physical handling of orders, shipping and returns for UK deliveries is performed by our logistics partner:
   Warehow - One Tribe
   Unit 3-4 Drayton Court,
   Manton Wood Enterprise Park,
   S80 2RS

3. Delivery queries. Delivery-related queries are handled by the Seller. The physical delivery (carriage) is performed by the carrier.

4. Territorial scope. Deliveries are made within the United Kingdom. Shipments outside the UK are not covered by this Policy and require separate arrangements. Business Customers purchasing for resale or commercial use are not treated as consumers and may not rely on consumer rights.

5. Order and payment (prepaid). All Orders are prepaid online (card / PayPal / Google Pay). Cash on delivery is not offered. Order processing begins after successful payment authorisation. Estimated delivery times are shown before the order is placed. Consumers may cancel their Order before dispatch by notifying us in writing. Once dispatched, the Returns and Complaints Policy applies.

6. Warehouse processing time. Standard picking/packing time is 1–2 Business Days from payment authorisation. Items marked “in stock” are usually dispatched within 24 hours. Products with longer availability are shipped according to the timeframe shown on the Product page or in the cart. Orders containing items with different availability may be:
   a) shipped together once complete; or
   b) split into partial shipments — at no extra cost for Consumers; for Business Customers, any costs are agreed in advance.

7. Transit time after dispatch (indicative). Poland: 1–2 Business Days; other EU countries: 2–6 Business Days. Times depend on the carrier, destination and seasonality. Remote, island or mountain areas may extend delivery by 2–3 days.

8. Delivery methods. We deliver by courier to the specified address and—where locally available—to parcel lockers or pickup points. Available delivery methods and carriers for a given country are displayed in the cart and at Checkout. Personal collection is unavailable.

9. Delivery costs. Free shipping applies only for orders from GBP 200. There is no free-shipping benefit for registered customers. Any surcharges for remote areas are displayed in the cart before the Order is placed.

10. Shipping and billing details. The Client must provide complete and correct shipping data (full name/company name, address, postal code, city/town, country, and a phone number for the courier). By default, the shipping address is used as the billing address; the Client may indicate a different billing address. Incorrect or incomplete data may cause delays or return of the parcel; re-shipping due to Client-attributable reasons is chargeable. Personal data provided for delivery is processed in accordance with UK GDPR and our Privacy Policy.

11. Confirmations and tracking. After acceptance for processing, the Client receives Order confirmation by e-mail. After dispatch, couriers send shipping notifications to the Client’s e-mail or phone number, followed by automated messages with the planned delivery window and the tracking number. The proof of purchase (receipt/invoice) is delivered electronically to the e-mail address indicated in the Order.

12. Changes after placing an Order. Changes to the delivery address or method are possible until dispatch via our Customer Service. After dispatch, any changes depend on the carrier’s capabilities and may extend delivery times or incur surcharges.

13. Split shipments. To speed up delivery of available items, we may ship an Order in parts. For Consumers, this involves no additional costs. For Business Clients, any costs are agreed individually before fulfilment.

14. Non-delivery and returns. If the recipient is absent, the carrier will attempt redelivery or provide pickup information. After unsuccessful attempts or expiry of the pickup period, the parcel returns to us. Re-shipping is arranged with the Client. If the reason lies with the Client, the Client bears the re-shipping costs.

15. Damaged parcels. Please check the external condition of the parcel upon delivery. In case of damage or shortage, draw up a damage report with the courier, take photos and notify us without delay (preferably within 48 hours) at info@onetribecosmetics.com. Failure to notify may hinder claims against the carrier; this does not limit statutory consumer rights.

16. Lost shipments. If tracking status does not change for 7 days or the delivery time is significantly exceeded, please contact us so we can initiate a carrier investigation. We may request a non-delivery statement. This does not limit any statutory rights a Consumer may have if goods are not delivered.

17. Transport restrictions for cosmetics. Certain Products (e.g., aerosols, alcohol-based items) may be subject to transport restrictions. We may change the delivery method, split the Order, or disable delivery to certain locations. You will be informed before dispatch.

18. Transfer of risk. For a Consumer, the risk of accidental loss of or damage to the Product passes upon delivery to the Consumer (or a third party designated by the Consumer other than the carrier). In B2B relations, risk passes when the goods are handed over to the carrier, unless otherwise agreed.

19. Force majeure. Events beyond our control (strikes, natural disasters, extreme weather, logistics outages, pandemics, war) may extend delivery times. We will inform you without undue delay and provide a new estimate. In case of material delay, we may allow withdrawal from the contract regarding undelivered Products, without prejudice to rights Consumers may have under UK law.

20. Special areas and exclusions. We do not deliver to PO boxes (except permitted parcel lockers), field post addresses, or locations without courier service. Selected postcodes may be subject to surcharges and extended delivery times, displayed in the cart before payment.

21. Applicable law and relation to the Terms. This Shipping Policy forms part of the Terms and Conditions of the Service and the Online Store of One Tribe Ltd. For matters not regulated herein, the laws of England and Wales apply, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Rules on withdrawal, returns and complaints are set out in the separate Returns & Complaints Policy.

Final shipping cost is calculated at checkout based on destination, method and basket weight/value. Any remote-area surcharges are shown before payment. Rates are indicative and may vary. UK orders are billed in GBP and shown before payment.

Delivery costs: