Terms of service

 

TERMS AND CONDITIONS ONE TRIBE UK

These Terms and Conditions (‘Terms’) set out the general terms, conditions, and manner of sale conducted by One Tribe Ltd. (Company number: 12082414), with its registered office at 37 King Henry Avenue, Wallingford, England, OX10 0FN, through the One Tribe online store. They also define the rules and conditions for the provision of free electronic services.

§1 DEFINITIONS

The terms listed below will have the following meaning:

Online Store

sales service operated by the Seller at [__________] (hereinafter referred to as the “Website”), enabling the remote purchase of cosmetic products available on the website.

Seller/Company

One Tribe Ltd., (Company number: 12082414), with its registered office in 37 King Henry Avenue, Wallingford, England, OX10 0FN. VAT NUMBER: 500 1076 61.

Courier/Courier Company

The physical handling of orders, shipping and returns for UK  deliveries is performed by the Seller’s logistics partner:

Warehow - One Tribe

Unit 3-4 Drayton Court,

Manton Wood Enterprise Park,

S80 2RS 

Service

An information-and-functionality platform operated by the Seller on the public Internet, available at the URL indicated by the Company. The Service includes, in particular, informational pages, marketing materials, contact forms, a user account section, and other modules that do not require the conclusion of a sales agreement. The Service comprises the Online Store, which is an e-commerce module used to present the product range and conclude sales agreements for the Products.

Client

a natural person (including a Consumer), a legal person, or an organisational unit with legal capacity, placing an Order in the Store.

Consumer

a natural person acting for purposes wholly or mainly outside their trade, business or profession (as defined in the Consumer Rights Act 2015).

Business Customer (Trader)

an entity making a purchase directly connected with its business or professional activity. By placing an Order as a Business Customer, the Client confirms that it is acting for the purposes of its trade, business, craft or profession and not as a Consumer, and acknowledges that consumer protection legislation (including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013) does not apply to such purchases.

Good(s) / Product(s)

a cosmetic product displayed in the Online Store and offered for sale.

Cart

 an Online Store feature that collects selected Products for placing an Order.

Order

the Client’s declaration of intent aimed at concluding a Sales Agreement for specified Products.

Sales Agreement

a distance contract concluded between the Client and the Seller in accordance with these Terms and Conditions.

Shipping Policy

a document that sets out the available delivery options for the Products, the applicable costs, delivery methods, and estimated delivery timeframes.

Returns and Complaints Policy

a document that sets out the rules for exercising the right of withdrawal, as well as the procedures for returns, exchanges, and complaints/claims.

Business Days

Monday to Friday, excluding public holidays in the United Kingdom.

Delivery Address

the address within the UK indicated by the Client for delivery of the Order, including at least: full name (or company name and tax identification number/VAT ID), street, building and unit number (if applicable), postal code, city/town, and a contact telephone number. A Delivery Address also includes the identifying details of a pickup point or parcel locker (including the device/point number or ID), provided that such form of delivery is allowed under these Terms and the selected delivery method.

Client Account

means an individual panel/account assigned to each Client and activated by the Seller after the Client completes Registration.

Registration

means the procedure carried out as specified in these Terms, required for the Client to access and use all functionalities of the Online Store.

Cookies

IT data—particularly small text files—stored on end-user devices and readable each time the device connects to the Service, used to enable or facilitate Users’ access to and use of the Service.

Personal Data

shall have the meaning given in to it in the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Terms and Conditions/ Terms

the legally binding rules for using your One Tribe online store and related website services.

§2 GENERAL PROVISIONS

  1. All rights to the Online Store (domain, design, templates, forms, logos, etc.) belong to the Seller. Use requires compliance with these Terms and prior written consent where applicable.

  2. The Seller uses cookies in accordance with PECR and UK GDPR. Details are in the Privacy and Cookies Policy. Non-essential cookies require explicit consent. Disabling cookies may hinder Store functionality.

  3. These Terms govern Store operation, Order placement, Sales Agreement conclusion and electronic services.

  4. Sales are conducted exclusively by mail order. No personal collection.

  5. Store delivers within the UK only. See Shipping Policy.

  6. Technical requirements: internet-enabled device, updated browser with JavaScript and cookies, active email account.

  7. Clients must not provide unlawful content or misuse the Store or Website.

  8. Website content is informational and not an offer.

§3 CLIENT ACCOUNT

  1. Purchases can be made as a guest or via a Client Account. Registration is optional and free.

  2. Registration requires completion of the form, email verification, and acceptance of Terms and Privacy Policy.

  3. After successful Registration, a service contract of unspecified duration is formed, giving access to the Account.

  4. The Client must protect login details. Seller may assume Account actions are by the Client unless notified otherwise.

  5. Account data must be accurate and updated as needed, especially before ordering.

  6. Marketing consents are voluntary and can be withdrawn anytime.

  7. The Client may delete the Account at any time. Seller may retain data required by law.

  8. Seller may suspend or block Accounts for breaches, suspected fraud, or security reasons. Notice will be provided where possible.

  9. Seller may temporarily disable Account functions for maintenance or technical reasons.

  10. Personal data processing rules are set out in the Privacy Policy.

§4 ORDERS AND CONCLUSION OF THE SALES AGREEMENT

  1. Product listings and prices are informational and not an offer. Prices include VAT. Full costs are shown before payment.

  2. Orders may be placed 24/7. Delivery is available only within the UK.

  3. Instructions for placing an Order: product selection, cart review, checkout fields, delivery method, payment method, optional discount codes, order summary.

  4. Before selecting “Pay now,” Clients may edit information. Completing checkout and accepting Terms constitutes an obligation to pay. Errors may be reported promptly.

  5. After placing an Order, an automatic confirmation is sent. The Sales Agreement is concluded when the Seller sends the shipping confirmation.

  6. Payments may require authentication. Failed payments may cancel the Order. Abandoned checkouts may trigger automated reminders. If a Product becomes unavailable, the Client may choose between delay, substitute or refund. Pre-order dates are indicative.

  7. Promotional codes must be entered during checkout and may be limited.

  8. Business Customers must provide VAT numbers where applicable to receive a VAT invoice.

  9. Orders may be placed by adults or minors with guardian consent.

  10. Seller may refuse Orders for justified reasons (e.g., incorrect data, payment failure, suspected abuse).

  11. After dispatch, the Client receives tracking information.

  12. Agreement content is provided on a durable medium.

  13. The Agreement is concluded in English unless otherwise available and selected. English and Welsh law applies.

§5 PAYMENTS

  1. Prices include VAT and are displayed in GBP (or local currency depending on region). Delivery costs are added at checkout.

  2. Available payment methods include:
    a) debit/credit cards (Visa, Mastercard),
    b) Apple Pay,
    c) Google Pay.

  3. Available payment methods are shown at checkout.

  4. Payments require SCA where needed. Seller does not store full card details.

  5. Order processing begins after successful payment. If authorisation fails, the Client may retry.

  6. Seller charges no fees for consumer card payments. Banks may apply their own fees.

  7. Orders may be held briefly for anti-fraud verification.

  8. Invoices are issued electronically. Business Customers must provide VAT details before finalising Orders.

  9. Acceptance of Terms includes consent to electronic invoicing.

  10. Refunds are issued using the original payment method.

  11. Discount codes must be applied at checkout, subject to restrictions.

  12. Use of third-party payment services requires acceptance of their terms.

  13. Obvious pricing errors will be corrected or the Order cancelled with full refund.

  14. Payment-related queries may be directed to Seller; issues specific to payment operators may require contacting them directly.

§6 DELIVERY

  1. Deliveries are made within the UK only. Details are in the Shipping Policy.

  2. Order processing time depends on Sales Agreement conclusion and payment authorisation.

  3. Clients receive tracking details after dispatch.

  4. Clients must provide complete and correct addresses.

  5. Undeliverable Orders due to Client reasons may be returned; re-shipping costs may apply.

  6. Orders may be split into multiple shipments at no cost to Consumers.

  7. Risk transfers to Consumers upon physical delivery. For Business Customers, risk transfers when handed to the courier.

  8. Force majeure may extend delivery times.

  9. Invoices are delivered electronically.

  10. Additional delivery rules are in the Shipping Policy.

  11. Delivery times are indicative and not of the essence.

§7 INVOICES AND SETTLEMENTS

  1. Purchases may be made by Consumers or Business Customers.

  2. Requests for VAT invoices must be made before completing checkout. Business Customers must provide valid VAT numbers.

  3. Accepting Terms includes consent to electronic invoices.

  4. VAT is applied according to applicable UK or EU rules depending on delivery location.

  5. Invoices include product details, prices, discounts, delivery costs and tax.

  6. Errors in invoice details must be reported promptly.

  7. Refunds and adjustments follow returns or cancellations.

  8. Seller ensures authenticity and integrity of invoices.

  9. If an invoice is not received, the Client may request re-issue or download (if available).

§8 RESPONSIBILITY AND RULES FOR PRODUCT USE

  1. Seller is liable to Consumers under the Consumer Rights Act 2015.

  2. For Business Customers, warranties may be excluded or limited.

  3. Nothing limits liability for death, injury, fraud or other non-excludable grounds.

  4. Seller’s total liability is limited to the price paid for the Order.

  5. Seller is not liable for indirect or consequential losses.

  6. Products must be used according to labels. Repackaging or modification requires written consent.

  7. Risk passes at delivery (Consumer) or to the courier (Business Customer). Title passes upon full payment.

  8. Product recalls or safety actions will be communicated promptly.

  9. No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

§9 WITHDRAWAL, RETURNS AND COMPLAINTS

  1. Rules are defined in the separate Returns & Complaints Policy.

  2. Consumers may withdraw within 14 days, with exceptions (sealed goods opened after delivery).

  3. Return methods, costs and forms are described in the Returns Policy.

  4. Business complaint rules may differ.

  5. Upon valid withdrawal, Seller refunds the full price including standard delivery cost.

§10 PERSONAL DATA AND PRIVACY

  1. The Seller is the data controller.

  2. Data processing rules are outlined in the Privacy Policy.

  3. Providing personal data is voluntary but necessary for Order fulfilment.

§11 TECHNICAL REQUIREMENTS, SECURITY, COOKIES

  1. The Store uses cookies as described in the Privacy and Cookies Policy.

  2. Seller applies appropriate security measures.

§12 AMENDMENTS TO THE TERMS

  1. Current Terms are available on the Store Website and may be provided on a durable medium.

  2. Amendments will specify effective dates; archived versions available upon request.

  3. Terms may be amended for reasons including legal changes, new functionalities, updates to Seller data, or correction of errors.

  4. Notice of amendments will be published on the Website.

  5. Unless legally required, amendments will be announced at least 14 days prior to taking effect.

  6. Orders placed before amendment are governed by the version active at the time. Continued use of services after amendments constitutes acceptance.

  7. Where Terms conflict with mandatory law, the law prevails.

§13 APPLICABLE LAW, DISPUTE RESOLUTION, SEVERABILITY

  1. English and Welsh law governs Sales Agreements; mandatory consumer law applies to Consumers.

  2. Disputes:
    a) Consumers may sue in their place of residence or general jurisdiction.
    b) Non-Consumers must sue in the Seller’s jurisdiction.

  3. Clients may submit complaints directly; Seller will respond within 14 days (consumer matters).

  4. ADR is optional.

  5. Mandatory UK consumer law prevails in case of conflict.

  6. Unlawful provisions do not affect the remainder of the Terms.

§14 NO WAIVER AND ENTIRE AGREEMENT

  1. No waiver is valid unless in writing.

  2. These Terms form the entire agreement, subject to mandatory consumer law.

§15 ENTRY INTO FORCE

These Terms and Conditions enter into force on 1 December 2025. The current version is available on the Store Website and may be provided on a durable medium upon request.